Return & Replacement Policy

Understand our process for returns and replacements.

Last updated: July 2026

At KAAEXIM PRODUCTS PRIVATE LIMITED, we are committed to delivering quality products. If you receive a product that is defective, damaged, or not as described, we will assist you with a return or replacement in accordance with this policy.

Conditions for Return / Replacement

The following conditions apply for returns and replacements:

  • •Product is damaged, defective, or tampered at the time of delivery.
  • •Product delivered does not match the ordered item (wrong product, size, or variant).
  • •Product is past its expiration date (for consumable items).
  • •Quantity delivered is less than what was ordered.

Non-Returnable Items

The following items are not eligible for return or replacement:

  • •Products that have been opened, used, or consumed after delivery.
  • •Products damaged due to improper handling or storage after delivery.
  • •Free samples or promotional items.
  • •Bulk orders — returns are handled on a case-by-case basis in consultation with the customer.

Return Timeframe

Return or replacement requests must be reported within 48 hours of delivery. Requests made after this period may not be accepted unless the defect or issue was not reasonably detectable at the time of delivery.

Return / Replacement Process

  1. Contact us within 48 hours of delivery via phone (+91 9999999999) or email (info@kaaexim.com) with your order number and details of the issue.
  2. Provide photographic evidence (if applicable) showing the defect, damage, or discrepancy.
  3. Our team will review your request and respond within 24–48 hours.
  4. If approved, we will arrange for pickup of the returned product and issue a replacement or refund as applicable.
  5. Refunds will be processed within 5–7 business days after the returned product is received and inspected.

Important Notes

  • •Return shipping costs will be borne by KAAEXIM if the return is due to our error.
  • •Refunds will be issued via the same payment method used at the time of purchase.
  • •Delivery charges are non-refundable unless the return is due to our error.
  • •We reserve the right to reject return requests that do not meet our policy criteria.